Question 1

Translation missing: it.omm_help.faq.question_1.question

Accepted Answer

Use the tracking link in your shipping confirmation email, or visit our order tracking help page. If you cannot find the email, contact contact@stanislasparker.com with your order number.

Question 2

Translation missing: it.omm_help.faq.question_2.question

Accepted Answer

Your tracking number will be sent to you by email when your order is shipped.

Question 3

Translation missing: it.omm_help.faq.question_3.question

Accepted Answer

Very often our emails arrive directly in your spam folder. You automatically receive an order confirmation email as soon as your payment is validated, followed by a shipping confirmation email once your order has been shipped with your tracking number.

Question 4

Translation missing: it.omm_help.faq.question_4.question

Accepted Answer

Open the order status link in your confirmation email. Once dispatched, your shipping email includes the tracking link. Our tracking help page explains how to find it. Contact contact@stanislasparker.com if you need help.

Question 5

Translation missing: it.omm_help.faq.question_5.question

Accepted Answer

Contact contact@stanislasparker.com as soon as possible to request a change or cancellation. We can make a change only before the order is processed for dispatch. If it is too late, the return and refund policy applies.

Question 6

Translation missing: it.omm_help.faq.question_6.question

Accepted Answer

You may request a voluntary return within 30 days of delivery, subject to the return and refund policy. We do not offer direct exchanges: return the eligible item for a refund and place a new order if you want another size or colour. EU statutory withdrawal rights remain unaffected.

Frequently Asked Questions

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